Terms & Conditions

Refunds and Returns Policy

• All returns must be pre-authorised. Please use the contact form to enquire about returns.
• Goods returned without authorisation will be refused.
• The customer must inspect the goods upon delivery and report any fault, including missing items within 48 hours of receipt.
• Damaged or incorrectly ordered goods must be returned within 14 days of receipt.
• Faulty printer cartridges must be returned with a print sample if appropriate to the fault.
• Accidental damage, neglect or misuse of items will not be acceptable for return.
• Incorrectly ordered products cannot be returned if the box and/or seal has been opened.
• The customer shall pay any carriage costs involved in a return where the goods supplied are as requested and are not faulty. We recommend that you use a recorded delivery service to prevent the possibility of the package going missing in transit.
• Refunds will be made by the same method of payment.
• Please note, we will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to charge you for delivery costs incurred.